Apple Vacation Policies / Apple Vacation Packages / Apple Vacation All Inclusive Packages / Vacation Specials

Which airline will I fly with for my Apple Vacation?

That will vary depending on where you are departing from and

your destination. Apple uses popular USA 3000 Airlines for

most of it vacation flights. Additionally, Apple uses other major scheduled service airlines available for the flexibility of daily departures and daily returns.
Click here for more information about the Airlines we use.

	Is there a difference between charter and scheduled air packages?
	The term "charter" refers to aircraft used specifically to fly Apple Vacations customers to many major sun destinations. Our Charter flights are typically non-stop, and you have more time to enjoy in the destination. Typically, charter flight times are better, the package vacation price is less, plus hot meals are served on board with first run movies and better on-time performance overall. Plus, you avoid the hassle of connections and subsequent threat of lost baggage on scheduled service flights. All Apple Vacations charter flights also offer complimentary in-flight meals and soft drinks. Another benefit is that your luggage will be removed quickly from the aircraft and will be ready to board your resort transfer once you arrive. Apple Vacations strives to make your vacation experience the best possible, by managing the vacation process from the time you check-in at the airport, until you arrive at your resort. We are there to help you along the way until the time you arrive back home. Apple Vacations also offers scheduled air packages to every major sun destination. "Scheduled Air" refers to the transportation portion of your vacation that includes major airlines with schedules at various times and days of the week. Apple Vacations offers scheduled air packages from over 200 cities nationwide to those destinations where we do not offer non stop charter service; and also to complement our charter schedules to those destinations where we do offer charter service but need additional seats due to high demand. Scheduled air packages give you the most flexibility in departure and arrival times when traveling to a destination.

	What is the baggage allowance for air travel?
	CHECKED BAGGAGE ALLOWANCE IS UP TO TWO PIECES TOTALING 44 LBS PER TICKETED PASSENGER. Carry-on baggage is limited to one bag per person. The dimensions of the carry-on cannot exceed 45" linear. PLEASE BE ADVISED THAT EXCESS/OVERSIZED BAGGAGE MAY BE DENIED AT CHECK-IN. If accepted, there will be additional charges. Anyone attempting to check-in excess baggage should arrive at the ticket counter a minimum of 2 hours prior to departure (3 hours for Mexicana Airlines), or risk being denied boarding. Infants under age two do not receive a separate baggage allowance. Apple Vacations accepts no liability for loss or damage to luggage, although maximum care will be taken to ensure safe handling. Regulations are subject to change, so please consult your travel agent for the most updated information.

	My child is under 2 years old. Is there anything I should know about traveling with an infant?
	Infants under 2 years of age throughout the duration of their vacation fly & stay free, but must sit on an adult's lap and do not receive a separate baggage allowance. Please note that some scheduled airlines may charge infants for air related taxes and some countries do charge infant departure taxes. Any such charges (by independent suppliers or governments) are the responsiblity of the client. Also, remember to bring your child's state-issued birth certificate with raised seal as proof of citizenship.

AVOK - Total Vacation Security

	What is the price of AVOK?
	AVOK is $49.99 per person for 4 nights or less and $59.99 per person for 5 - 14 nights. Remember, AVOK is not applicable* for groups of 15 or more, cruises or ski packages. Click here for a brief overview of AVOK. *AVOK is also available for vacations of longer than 14 nights - please see your travel agent for pricing.

	Is AVOK pre or post departure coverage?
	AVOK has 3-part coverage. AVOK is a vacation security plan that combines a pre-departure Cancellation Waiver provided by Apple Vacations which allows you to cancel for any reason with Post-Departure Travel Insurance Benefits. In addition AVOK clients are given a best price guarantee and are able to claim the savings if the exact same vacation package is advertised for a lower price. Please note: The penalty portion of your vacation payment is refunded in Vacation Certificates. The balance is refunded to you in cash or credit to your credit card.

	Am I covered by AVOK on the day of departure, and when does Pre-departure coverage end and AVOK's Post-departure Tour Guard Travel Insurance coverage begin?
	Travelers who purchase AVOK can cancel up until the time of departure. Please note: "No Shows" are not covered. You MUST notify your Travel Agent (or Apple) to cancel. Call 1-866-860-2865 if your travel agent is closed at the time of your departure. AVOK's Tour Guard Travel Insurance Post-Departure Trip Interruption coverage begins on the departure date when the travelers are on their trip (i.e. upon boarding the aircraft).

If I purchase AVOK and do a *name change (not a name correction) do I need to re-purchase AVOK?

Since AVOK is not transferable to the new booking, the following applies:

	Type of change:	Need to repurchase AVOK:
	Name	Yes
	Date	Yes
	Departure City	Yes
	Hotel Downgrade	No
	Hotel Upgrade	No
	Duration	No
	Destination	Yes

	What if the number of traveling clients on a record decreases?
	The remaining travelers will be responsible for additional costs incurred as a result of a change in the per person occupancy rate, unless cancelled passenger is under 100% penalty.

	Vacation Certificates are valid for one year. When does that one year begin?
	The date of issue. Vacation Certificates must be applied to a booking before they expire. However, the travel date can be after the Vacation Certificate expiration date.

	If I need to cancel a trip at the last minute and Apple Vacations is closed, what should I do?
	To cancel your trip at any time, please contact your travel agent as soon as possible. After business hours or on a holiday when Apple Vacations is closed, Last Minute Cancellations can call 1-866-860-AVOK (2865). This number should only be used if your travel agency is closed. You can leave a message at any point prior to your flight departure if you choose to cancel, and you will get a full refund in Vacation Certificates.

	I already purchased my vacation, and now the price has gone even lower! How do I take advantage of Apple's "Best Price Guarantee"?
	"Best Price Guarantee" is available only when you purchase the AVOK plan. Have your Travel Agent call our Customer Service desk, where they will check for the current price on the identical package that you have booked. If this price is lower than the booked tour, you get the better price. It's that easy!

	What happens if a participant is deceased?
	In the event of death, AVOK will provide for a full cash refund.

Destinations

	Does Apple Vacations travel anyplace other than the Caribbean and Mexico?
	Yes! We also offer packages to Costa Rica, Bermuda, the Islands of Hawaii, and Ski Resorts in Canada and the U.S. Did you know that Apple Vacations brings more passengers each week to Cancun than any other airline?

	Can I book just the hotel portion of your packages?
	You can book a land only package to any of our destinations for anywhere from 2 to 14 nights! You can also book air only with Apple Vacations on any if our non stop charters nationwide.

	What if I require assistance or have questions once I arrive in my resort destination?
	Your Apple Representative will greet you at the airport and escort you to your air-conditioned transfer. At most resorts, your Apple Representative will host a welcome briefing to acquaint you with your destination, answer your questions, arrange optional excursions and ensure that your vacation runs as promised and as planned. Apple Vacations has over 450 Apple Representatives in-resort throughout the destinations we service. They are available to help with any special needs you may have.

	I would like to do some souvenir shopping at my destination. What should I know about Customs Regulations?
	US Customs currently imposes an $800 limit per person ($1200 for US Virgin Islands) on the value of goods you can bring into the country duty-free from most countries. This amount does vary depending on the particular country to which you travel. Also, you are restricted from bringing certain types of goods, (e.g. fresh fruits, vegetables) back into the country. Ask your travel agent for the latest details and remember to save receipts for purchases made while on vacation.

	What do I need to know about getting married while in resort?
	If you plan to get married in your resort destination, be sure to check with the local tourist office and consulate of the country in which you are getting married for legal documents that may be required.

	Will I be able to use credit cards and travelers' checks at my destination?
	Master Card, Visa and American Express cards and travelers' checks are accepted in most destinations. Most local banks and hotels provide a currency exchange.

	What should I do if my return flight is departing late in the evening?
	The "Nights in Hotel" listed on your confirmation/travel voucher indicates the number of nights that your room has been reserved for you. If your return flight departs late evening, it is normal for your hotel to require that you check out of your room at midday. In these cases, a room MAY be made available for storing hand baggage and for changing prior to departure. However, this is at the discretion of the hotel.

Hotels and Resorts

	What does the Apple Rating beside the hotel name mean?
	Apple Ratings are based on the opinions of hundreds of thousands of Apple vacationers who complete our Vacation Satisfaction Questionnaires. We want your opinions too, so that we can continue to offer you the best service and value! 6 Apple - A luxurious resort offering the highest standards and widest variety of dining and amenities 5 Apple - An excellent resort with superior first-class accommodations and guest services 4 Apple - A first-class resort hotel or condo with a good selection of guest services 3 Apple - A comfortable hotel or condo with simple accommodations and public areas 2 Apple - A modest hotel or condo with limited choice of amenities 1 Apple - A basic budget hotel or condo with few public areas or amenities

	What are Golden Apple hotels?
	With such a wide range of fabulous accommodations, choosing the perfect hotel isn't easy. When you select a Golden Apple hotel, you can be assured that you've made an outstanding choice! Every year, our vacationers honor a select group of hotels with our Golden Apple Hotel Award. This award is given to those hotels who have earned exceptional ratings on our Vacation Satisfaction Questionnaires, completed by Apple vacationers upon their return home. Some are moderate and others deluxe, but all Golden Apple hotels offer an exceptional standard of quality, service and value.

	Will I have to adhere to dress codes in resort?
	Although casual dress is the standard by day, many resorts have dress code requirements for dinner. In many cases, "casual yet elegant" dress is suggested for women. Men are required to wear long pants (excluding jeans), proper footwear and shirts with collars. the most gourmet restaurants may require men to wear a jacket. Before you pack, be sure to check with your travel agent or visit your hotel's page on our web site for detailed dress code information at your hotel.

	What is "Value Plus"?
	With Apple's Value Plus features, you always get more than what you pay for! We've teamed up with many of our hotel partners to load extra value into your vacation package! Refer to the hotel's web page or brochure description and look for the Value Plus symbol to find exceptional features like these: FREE room upgrades FREE food & beverage credits FREE full American breakfast daily FREE or discounted golf greens fees FREE scuba diving, tours and more FREE or value priced weddings FREE Kids - kids play, stay & eat free! Optional value-packed meal plans

Proof of Citizenship

	What are the requirements for Proof of Citizenship when I travel with Apple?
	Proof of citizenship is required for all US citizens when travelling outside of the continental US. Requirements may change, so see your travel agent for the latest details. Married women using a passport or birth certificate in their maiden name must bring along a copy of their marriage certificate or risk being denied boarding. Be sure to carry with you one of the following when you check-in at the airport: - Valid US Passport, or - Original state-issued birth certificate with an affixed or raised seal AND valid government issued photo ID (i.e. current driver license) FAILURE TO COMPLY WILL RESULT IN DENIED BOARDING! A valid US Passport is the preferred document of citizenship since it speeds up immigration processing on your return to the United States. If you are not a US citizen, contact the consulate of the country to which you are travelling for current requirements. PLEASE NOTE: A valid US Passport is the ONLY acceptable form of Proof of Citizenship when traveling to these countries: Costa Rica Belize Guadeloupe Barbados Tobago For Barbados, the passport must be valid for 6 months from the day of arrival. For Costa Rica, the passport must be valid for 90 days from the date of arrival.

	Will I need to show identification when I travel within the US?
	If you are traveling by air to Hawaii or to any of the Ski resorts in the U.S., you will be required to show photo identification when checking in at the airport. A valid photo driver's license is acceptable.

	Are there special requirements when traveling with minors?
	Minors 17 and under require an original state-issued birth certificate with an affixed or raised seal or a a valid passport. We regret that we cannot accept unaccompanied minors on any of our vacation packages. Anyone traveling who has not reached 18 on their departure day will be denied boarding if not accompanied by an adult. See below for additional information on traveling to Aruba, Dominican Republic and Mexico.

	What are the requirements for minors traveling to Aruba?
	If traveling with a guardian other than a parent, a notarized letter in triplicate from both parents authorizing travel, and a photo ID is also required. Moreover, the letter should state the name of the person with whom the child is traveling. A letter is not required if traveling with only one parent. If the child's last name is different from the last name of the accompanying parent(s), proof of parentage is required. Parents name changes must be documented (i.e. marriage certificate).

	What are the requirements for minors traveling to the Domincan Republic?
	DOMINICAN REPUBLIC law requires that children under 14 on the day of departure traveling without either parent have a notarized letter stating that the parents(s) have given consent for the child to leave the country. If the child is traveling with only one parent, the letter is not necessary. If the child's last name is different from the last name of the accompanying parent(s), proof of parentage is required. Parents name changes must be documented (i.e. marriage certificate). If the minor is 14-17 on the day of departure, they must hold either a valid passport or a valid, official photo ID along with their birth certificate.

	What are the requirements for minors traveling to Mexico?
	MEXICO law requires that minors under 18 on the day of departure traveling without both parents have a notarized letter from the non-accompanying parent giving consent for the child to leave the country. If traveling without either parent, a notarized letter from both parents is required. If one parent is deceased, a copy of the death certificate is necessary. If the child's last name is different from the last name of the accompanying parent(s), proof of parentage is required. Parents name changes must be documented (i.e. marriage certificate). Failure to comply with the above requirements will result in denied boarding.

Services

	How do I book an Apple Vacation?
	Apple now has 2 ways for you to book your dream vacation! Shop On-Line, then Click and Go! Use our website to browse Apple's wide array of hotels on the best beaches in world and choose the perfect destination and resort. Then, access our new state-of -the-art "Book It!" feature, and you can customize your vacation with your preferred flights and hotel. See Your Favorite Travel Agent to Book! You can also contact any travel agent to book your Apple Vacation. If you don't already have a favorite travel agent, you can select one from our on-line listings of travel professionals who have known us for years! Enjoy the convenience of shopping at home and the option of booking on-line, along with the security of an experienced travel professional to follow up with on any of your questions or concerns. Personal service via the internet...what could be better!

	What will be included on my Apple Vacation?
	Your package price includes roundtrip airfare, baggage handling, resort transfers to and from the destination's airport, services of an Apple Representative in-resort, and hotel accommodations, taxes and gratuities. When you purchase an All-Inclusive package, all of your meals, drinks, gratuities, entertainment, and a variety of watersports are included in addition to the above. Airport/hotel transfers are not included in Puerto Rico.

	Can I get the latest Apple Vacations Sizzlin' Specials e-mailed to me when they become available?
	Yes, simply click on "Get Personalized E-Specials!" We'll ask you to complete a short vacation profile, telling us where and when you'd like to go, how long you'd like to stay and a price range that is comfortable for you. Then when our Sizzlin' Specials match your personal preferences, we'll e-mail them to you! When you complete your vacation profile, you'll also be entered to win a free Apple Vacation for two!

	What should I do if I have a special request to make for my Apple Vacation?
	Apple Vacations will provide the services and facilities of your vacation package as described in our catalog and confirmed on your invoice. If you would prefer special arrangements other than those described, such as adjoining rooms or rooms on a lower floor, special meals or specific assistance needed, we will be glad to pass on your special request to the appropriate vendor on your behalf. However, since these requests lie outside our contracts with our suppliers, Apple Vacations cannot guarantee that unless otherwise specified, these requests will be fulfilled.

	What items are not included in my Apple Vacation?
	Unless specified, wines, liquors, meals, sightseeing and excursions are not included in the price of your vacation. Passport and visa fees, port and embarkation fees, laundry, telephone calls, other items and services of a personal nature, tips to airport baggage handlers are not included in the price of your vacation. Departure/immigration taxes, passenger facility charges, September 11 Security Fee and any applicable fuel surcharges are not included and will be invoiced and collected with final payment. In some instances, departure taxes or tourist card fees are payable at the airport on your day of departure or arrival. Please note: Tourist Cards for the Dominican Republic must be purchased at your resort airport upon arrival. Hotel taxes are not included in Bermuda. Energy Surcharges are not included in Nassau and at The Mill Resort & Suites Aruba.

	What should handicapped passengers know about obtaining assistance at the airport or in their destination?
	Should you desire any special service or equipment to assist with a disability, please let us know in advance so we can advise the air carrier. Although we will do our best to assist you, Apple Vacations cannot guarantee the availability of wheelchairs at any airport. Wheelchair accessible rooms may be requested but cannot be guaranteed. Standards may vary at different hotels and destinations, and are not within the control of Apple Vacations.